How do I return an item?

This information applies to all countries.

Our Return/Refund Policy is taken on a case by case basis.  If you have questions about the return/refund policy for a specific order please contact our Sales Department and [email protected].


To return product please contact [email protected] and request a return.  If a return is possible we will provide and RMA#, shipping account number and address of the warehouse it needs to be returned to.  We will then ask you to ship the product back to us for inspection.  If parts are still in new condition then an exchange or refund will be applied to your account or returned to your credit card account.  This process can take 1-7 days.  Items generally would be returned to our US warehouse in Burnsville, MN.


To request a refund please contact [email protected].  Provide the reason you are requesting a refund and we will review your case.  If a refund is due we will contact you about the best way for us to get you your refund.  This process can take 1-7 days.

Seller Representations and Limited Warranty.  Seller represents and warrants that it is a corporation validly incorporated and existing under the laws of the Province of Ontario, and has the corporate power and authority to enter into this transaction to provide the Products on the terms and conditions set out herein.  Seller represents and warrants that Improvements shall be free from defects in materials and workmanship when used under proper and normal conditions.  Seller shall have no liability for Improvements or Products which have been the subject of damage (including accidental damage), misuse, improper installation, use of unauthorized parts or components, unauthorized conditions or power sources, neglect, corrosion, or inadequate or improper maintenance (which includes preventative maintenance) or technology. Buyer acknowledges and agrees that, unless indicated otherwise in writing by Seller, Seller is not the original manufacturer of the Products and, subject to section 13, this warranty does not apply to the Products, materials, parts or components thereof, to the extent manufactured by any person other than Seller.  Seller expressly disclaims and makes no representation, warranty, or guarantee and shall have no liability with respect to defects in materials or workmanship of, or intellectual property rights associated with, any Product by or from an original manufacturer, or the suitability or performance of a Product for the use promoted by the original manufacturer.  For Products with an original manufacturer’s warranty, Seller will provide such manufacturer’s warranty to Buyer if such warranty has been provided to Seller, and will use commercially reasonable efforts to assist with any claim by Buyer pursuant to the manufacturer’s warranty.  Notwithstanding that Seller (or entities or representations with whom Seller may have a business relationship) may have discussions with Buyer with respect to use or application or installation of the Product, Seller does not warrant and shall have no liability for Products installed or used in actual operating conditions which differ from the manufacturers’ specified or recommended conditions.

Please contact customer service for more information on returning an item. Thank you.